Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 24 hours.
Because we are nestled in the mountains, we primarily use USPS. Other carriers may be requested if need be.
Because we try to fulfill our orders as quickly as possible, we might not be able to accommodate cancellations or changes for certain orders. But don't worry, we offer free returns 30 days after purchase. See our refund policy for more info.
We are a small team, working to get orders out as quickly as possible. Delays in processing and shipping may be due to illness, manufactuing issues, or inclement weather. Thank you for your patience!
Send us an email at firstname.lastname@example.org with any text/design notes. We will work with you to make sure your custom product is to your liking.
Awesome, we can definitely fulfull your order. Bulk order of 10 products or more are eligible for bulk discounts. Contact email@example.com or give us a call at (760) 765-1022 to get a more accurate quote.
Absolutely! We operate out of The Warm Hearth in Julian, California. We love when people come visit our store.
Yes! We'd love to hear your ideas and help you make it possible. We cannot guarentee every design request will be able to fulfilled, but contact us to get the ball rolling.